Skills:
- Resource should have good experience in handling Day to day Operations (L1, L2,L3) for the above provided devices. L3 level expertise is a must .
- Resource should be able to troubleshoot any sort of issues with his experience and bring quality production maintenance.
- Resource should be ready to take on call support.
- Resource should have good communication skills. (Language: English).
- Resource should be able to collaborate well within other infra support teams and maintain high quality conversations in these interactions.
- Monitoring, Vendor Management, Health Checks would be part of day-to-day Operations.
- Resource should be able to bring in a quality approach towards Operations and identify opportunities for handling duplicate Incidents, involve in ticket remediation etc. .
- Resource should have a sense of ownership in dealing with Incidents, Changes, Problems.
- Expertise in Implementation and administration on NetApp Cluster mode filers and providing solution for the same.
- Expertise in Brocade & Cisco SAN switches for SAN connectivity.
- Strong knowledge on FC and IP based storage replications
- Co-ordination with multiple stake holders / Third party Vendors for break-fix.
- Must be able to lead the critical outage calls.
- Participate in weekly/ monthly/ customer meeting.
- Must be well versed in Storage reports generation.
- Tuning parameters and fixing Storage performance issues
- Experience in capacity and performance scale out management.
