What is Robotic Process Automation?
Digital transformation is also about automation of processes that depend on legacy systems and existing databases. Our RPA consulting services help clients with Process assessment, RPA implementation, BOT development, and support. As UI path consulting partners in India based in Bangalore, we help our clients implement Robotic Process automation. We have established a center of Process excellence for RPA.
What can Robotic Process Automation do for you?
Traditional Process automation works mostly on the back end processes whereas RPA works at the User Interface level and mimics what an actual human user does with the system. Robotic Process Automation (RPA) uses software robots running on a physical or virtual machine. RPA bots can sign into applications, enter information, compute and complete assignments.The existing IT systems and Databases need not be changed.
{Organizations identify processes that require repetitive human effort to automate. Humans can be relieved to perform more value-added work. Processes that are best fits for RPA adhere to these requirements:
- The process must be rule-based.
- The process must be replicated at frequent intervals or have a pre-defined trigger.
- The process must have defined inputs and outputs.
- The task should possess sufficient volume.
Why Robotic Process Automation (RPA)?
Robots can automate processes better for the following reasons:
- Robots can work 24 hours a day.
- Better accuracy (fewer mistakes and errors)
- Increased speed and productivity (faster processes, faster services)
- Better insight (digitizes and audit process data)
- Removal of non-value-add processes (up-skill staff into decision-making roles)
- Superscale (across business units and geographies)
- Greater compliance (operate in accordance with existing regulations and standards.)
Where can I apply RPA?
Receivables and payables have typically meant repetitive workload on skilled workers. Some of the top applications of RPA include Virtual banking, Customer service, Accounting, Financial services, Pharma and healthcare services, HR, Supply chain management, and Retail Management.
Processes that depend on government regulations that change frequently will need maintenance of RPA bots.
When integrated with other technologies like IoT and AI, the benefits of RPA transcend and yield even better and more efficient outcomes. RPA helps with data management in the analysis of Big Data and the Internet of Things.
Digital transformation represents the process of embracing digital technologies to produce new — or modify existing — business processes, culture, and customer experiences to meet business necessities or create new opportunities. Netflix is an example of expanding business horizons by utilizing their investments in technology. Ahana serves clients to achieve a rapid digital transformation with services like cloud computing, RPA, BI and analytics, workplace strategy for asset management, and DevOps.
COVID-19 pandemic has overturned many organizational processes. Robotic Process automation helps deploy more efficient, effective, or more straightforward operational methods. RPA helps to automate tasks without waiting for every process transformation to be complete. RPA implementation reveals the unoptimised needs and where businesses need to focus its digital transformation efforts. As in the case of Netflix, RPA can also throw up possibilities of business transformation as it improves customer experiences.
Reduced error, Quick organization, Speed of service, Lower operational costs, Secure operations, Enhanced industry compliance are quoted as benefits for successful enforcement of RPA in the BFSI sector where audit trails, white-box approach, transparency, and explainability is more beneficial as compared to the black-box approach. For a tour of RPA success stories, please visit https://www.uipath.com/solutions/customer-success-stories.
Industries opting for RPA are BPO, Finance & Banking, Insurance, Healthcare, Telecom, Manufacturing, Public Sector, Retail & CPG(Consumer Products) to name a few.
- Automating Processes on top of legacy systems is a big boon to the insurance industry. Even attorneys and paralegal can create their own automation with RPA atop legacy systems. Healthcare is using RPA for inventory management, entering repetitive data, digitizing patient files, scheduling appointments, billing patients, and processing claims.
- RPA is helping telecommunications companies manage large, unstructured datasets or increase their responsiveness to industry disruptions via streamlined operational tasks. RPA is perhaps the perfect match for the telecommunications industry as it continues to grow and develop on a global stage.
- The physical robot is already a co-worker in many factories or retailers’ warehouses or shops. Retailers, wholesalers, and consumer products companies need to face challenges in rising production costs, slow growth, new technology disruptions, uncertain labor availability, and most important of all, rapidly changing customer expectations. Supply chain processes, in-store planning, new product introductions, trade promotions, and sales analytics are many of the applications of RPA.
Proven Benefits of Robotic Process Automation:
Functional applications that benefit from RPA can be HR Services (Data management, Onboarding/Offboarding, Payroll, Compliance, and reporting), Supply Chain (Inventory management, Invoice and contract management, Freight management, Supply and demand planning and Returns processing), IT Services (Enterprise Computing processes: servers, data centers, security, infrastructure, End-user Computing: any application used by human users: from Citrix to Excel, hardware or collaborative tools), Finance and Accounting (Procure-to-pay, Order to Cash, Record to report, Vendor management, Incentive claims, Collections and Sales order management).
RPA is a good fit for processes that require filling, capturing data, updating and processing requests, increasing efficiency, and cost-effectiveness. RPA enhances speed, capacity, and asset efficiency increase customer, supplier, and employee satisfaction. RPA is reshaping the ways organizations are able to operate and their level of responsiveness at nearly all touchpoints of the value chain.
AI and ML when integrated into RPA can transform the RPA bots to perform cognitive tasks. This smart process automation helps bots deal with unstructured data, scanned documents, voice, or images. RPA is merging with AI and ML, moving to the cloud, and is playing a larger role in Big Data and IoT.
RPA Case Studies
We are happy to share some of the important case studies with you. Click here to view case studies on Robotic Process Automation.
Author: Ahana Content Team
